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Returns and Exchanges
Our customer services operate from Monday to Friday.
Please allow for 1-2 working days for your reply; we endeavour to get back to you as soon as possible.
What Is The Return & Exchange Policy?
We only accept exchanges on faulty items and ask that the following requirements are met:
All exchanges must be authorised within 30 days of delivery. Upon receiving your goods, we advise you try them on straight away. The item(s) must be in original condition, with all tags remaining in place, including hygiene seal. Item(s) must not have been worn, washed, or altered in any way.
Sale items are not eligible for return.
Exchanged items are not eligible for return.
If a product is returned because of unpaid duties/taxes, we will generate a credit note for the product value. Items can be exchanged a maximum of 2 times.
Are Returns Free?
The shipping cost incurred for returning item(s) to Star Mother Swimwear for an exchange or refund is not covered or reimbursed by us.
How Do I Organise A Return?
To organise a return, please email our customer service team at:
Please note we are unable to be held liable for the loss of your bikini being returned. We recommend using a registered postal service to return goods, and keeping a record of the tracking details.
Where Do I Send My Exchange To?
PO BOX 408CURRUMBIN QLD 4223
However, please email to confirm, and send after we authorise your return through the appropriate channels.
How Long Does It Take For My Exchanges To Be Processed?
We try and process exchanges as quickly as possible, but we do ask for 24-48 hours to be able to process your return.
If you're exchanging, we will send your new piece(s) out, and email you.
What If The Item I Bought Is No Longer Available?
Due to the select nature of our product, it may occur that some exchange requests cannot be processed if your requested item is out of stock. A refund will be processed instead in these instances.
What If My Order Arrives Damaged, Or There Is A Fault?
Whilst we hope this never happens, if you do receive damaged goods, or have a manufacturing fault occur, please contact us immediately at info@starmotherswimwear.com so we can personally assist you and sort out your problem as quickly as possible.