FAQ
What is the return policy?
We currently offer exchanges only, within a 30-day timeframe.
What are our shipping options?
Explore our various shipping options during the checkout process.
What if I have never received my order and what should I do?
If you encounter any issues with your order delivery, please reach out to our customer support team for prompt assistance.
info@starmotherswimwear.com
When will I receive my order?
Expect delivery within the timeframe specified during the checkout process. For any concerns, feel free to contact our support team.
info@starmotherswimwear.com
How do I ensure I order the right size?
Refer to our comprehensive size guide to make sure you select the perfect fit.
If you have any doubts, our customer support team is ready to assist you, we are happy to exchange for the right size.
info@starmotherswimwear.com
Where are you located?
Find us right in the heart of the Gold Coast, Australia.
Can I make changes to an order I have already placed?
Once an order is placed, changes may not be possible. Please contact our support team immediately for assistance.
info@starmotherswimwear.com
Is Star Mother Swimwear Australian made?
Yes, Star Mother Swimwear is primarily designed and crafted in Australia.
However, around 25% of our swimwear is Sustainably and Ethically made in Bali.
PRE ORDERS
I ordered an item on pre-order as well as an item currently in stock. When can I expect to receive my items?
If you have purchased an item currently available as well as an item for pre-order, we will automatically combine your purchase and distribute your order once the pre-ordered style is available. If you would like to get the other item/s sooner, please contact us so we can invoice you for additional postage and get your item to you ASAP.
I ordered an item on pre-order but have changed my mind. Can I cancel?
No. We cannot cancel any orders, however we may be able to edit your pre-order for a different size/style.
I ordered an item on pre-order but it's taking too long. Can I cancel?
Items which are on pre-order will have an estimated time frame for delivery. Due to the pre-sale nature of such transactions, you should expect a potential delay between the purchase of the product and its actual delivery. Delivery times are only estimates and are subject to change without notice. Our customer care team will be in touch should there be any unexpected delays with your order. Standard return policies apply to all pre-orders. Please make yourself fully aware of these conditions prior to placing a pre-order with us.
Please be kindly reminded that we proudly are not fast fashion.
We reserve the right to cancel any orders without notice, in which a refund will be issued.
Our Products and Services
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Customisation:
Tailor your swimwear to reflect your individuality with custom options for various body types and unique swimwear pieces.
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Virtual Styling Consultations
Receive personalised fashion advice and styling tips to choose the perfect swimwear pieces that flatter your body type and align with your personal style.
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Limited Edition Releases:
Stay ahead of the fashion curve with our exclusive limited edition releases, introducing new designs, prints, and colourways periodically.
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Sustainable Luxury Packaging:
Experience the joy of receiving your swimwear in eco-friendly, premium packaging that reflects our commitment to both quality and sustainability.
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Social Responsibility Initiatives:
Join us in making a positive impact. A portion of our proceeds supports environmental conservation efforts and charitable organisations, aligning with our commitment to social responsibility.